Returns Policy for BlyCredit

Effective Date: November 22, 2024

At BlyCredit, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we are here to help. This Returns Policy explains the process for returning items, refunds, and exchanges.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and include all original packaging, tags, and accessories.
  • Proof of purchase (e.g., receipt or order confirmation) must be provided.
  • Returns must be initiated within 30 days of purchase or delivery.

Non-Returnable Items

The following items are not eligible for return:

  • Clearance or “Final Sale” items.
  • Customized or prescription eyewear.
  • Items damaged due to improper use, accidents, or failure to follow care instructions.

2. Refund Process

Refunds will be processed once the returned item is inspected and approved. Refunds will be issued to the original payment method.

Processing Timeline

  • Credit/Debit Card Payments: Refunds are typically processed within 7–10 business days after approval.
  • Gift Cards: Refunds for items purchased with a gift card will be issued as store credit.

Important Notes

  • Shipping fees are non-refundable unless the return is due to an error by BlyCredit (e.g., incorrect or defective item).
  • Refunds may be subject to a restocking fee of up to 10% for certain items.

3. How to Initiate a Return

3.1. In-Store Purchases

  • Bring the item along with proof of purchase to our store at 5980 State 79 Rte, Chenango Forks, New York.
  • Our team will inspect the item and process your return or refund request.

3.2. Online Purchases

  1. Contact us at [email protected] or call (607) 204-0966 to initiate a return.
  2. Provide your order number and details about the item(s) you wish to return.
  3. Follow the instructions provided by our customer service team, including shipping the item back to us.

4. Exchanges

We offer exchanges for eligible items within 30 days of purchase or delivery. If the desired replacement item is unavailable, you may choose:

  • A full refund (if eligible).
  • Store credit for future purchases.

5. Damaged or Defective Items

If you receive a damaged or defective item, we are here to help:

  1. Notify us within 7 days of receiving the item.
  2. Provide photos of the damage or defect to [email protected] or bring the item to our store.
  3. We will offer a replacement, repair, or refund at no additional cost.

6. Return Shipping

For online returns:

  • Customers are responsible for return shipping costs unless the return is due to an error by BlyCredit.
  • Use a trackable shipping method to ensure the safe return of the item. BlyCredit is not responsible for items lost during return shipping.

Return Address:
BlyCredit
5980 State 79 Rte
Chenango Forks, New York

7. Store Credit and Gift Cards

  • Store credit issued for returns does not expire and can be used for in-store or online purchases.
  • Gift cards are non-refundable and cannot be exchanged for cash.

8. Exceptions and Additional Information

  • Late Returns: Items returned after the 30-day window may be accepted at BlyCredit’s discretion and may incur additional fees.
  • Policy Misuse: BlyCredit reserves the right to deny returns or refunds if we suspect abuse of this policy.

9. Contact Us

If you have any questions or concerns regarding returns, refunds, or exchanges, please contact us:

Thank you for shopping with BlyCredit. We are committed to ensuring your satisfaction and look forward to assisting you!